Shipping policy

Thank you for shopping with Feel Hearty.

We work with trusted global fulfillment partners to deliver products securely and efficiently worldwide. Our suppliers maintain warehouses in multiple countries to ensure faster delivery to customers.

Orders may ship from different warehouses depending on product availability, location, and logistics efficiency.

 

 

🔸 1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays are processed on the next business day.

  • Once your order is processed, it cannot be modified or canceled.

🔸 2. Shipping Timeframes

Delivery time depends on your destination and the specific supplier warehouse.

Region Estimated Delivery Time*
Canada / USA 7 – 15 business days
UAE / GCC Region 7 – 12 business days
UK / EU 10 – 18 business days
Rest of World 10 – 25 business days

These are average estimates. Some items may arrive sooner or later depending on customs, local courier efficiency, or seasonal demand.

🔸 3. Tracking Your Order

  • Once your package ships, you will receive an email with your tracking number.

  • Tracking updates may take 3–5 business days to appear online after shipment.

  • You can track your order anytime through our Track Order page.

🔸 4. Shipping Partners

We use global logistics partners such as CJ Packet, ePacket, YunExpress, and regional postal services for last-mile delivery.

🔸 5. Customs, Duties & Taxes

  • International customers are responsible for any customs fees, import duties, or taxes applied by their country.

  • Feel Hearty has no control over these charges and cannot predict their amount.

🔸 6. Shipping Delays

Occasionally, delays may occur due to:

  • Customs clearance, peak seasons, or courier backlogs.

  • Force majeure events (natural disasters, strikes, pandemics, etc.).

Please allow up to 45 business days before requesting a non-delivery refund in accordance with our Refund Policy.

🔸 7. Incomplete / Wrong Address

  • Please double-check your shipping address before submitting an order.

  • We are not responsible for packages lost or returned due to incorrect or incomplete addresses.

  • Reshipping will require a new shipping fee.

🔸 8. Split Shipments

  • For multi-item orders, items may ship separately from different warehouses to speed up delivery.

  • You will receive separate tracking numbers for each package if applicable.

🔸 9. Lost or Stolen Packages

  • If tracking shows “Delivered” but you have not received the package, please contact your local courier first.

  • After courier verification, contact us at admin@feelhearty.com and we’ll assist in filing a logistics claim.

🔸 10. Contact

For any shipping questions, please email:
📧 admin@feelhearty.com

This policy may be updated periodically to reflect new shipping partners or regions. The latest version is always available on our website.