Refund policy

Thank you for shopping at Feel Hearty.

We work with multiple global fulfillment partners, including verified third-party suppliers, to deliver products safely and efficiently.
To maintain fairness and operational efficiency, we follow a strict refund and return policy.

🔸 1. Order Cancellation

  • Orders are processed automatically once payment is confirmed.

  • Because we dispatch orders quickly through partner warehouses, cancellations or changes are not guaranteed once an order is placed.

  • If you contact us within 12 hours of purchase and your order has not yet entered processing, we will attempt to cancel it.

  • After the 12-hour window or once the order is marked “Processing” or “Shipped,” cancellation is no longer possible.

🔸 2. Returns & Refund Eligibility

Refunds or replacements are offered only in the following limited cases:

  • Item not received after 45 business days from shipping date.

  • Item damaged or defective on arrival (with verified photo or video proof within 7 days of delivery).

  • Wrong item received (with clear unboxing proof).

In these situations, please contact support@feelhearty.com within 7 calendar days of delivery.
Requests beyond this period cannot be accepted.

🔸 3. Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Buyer’s remorse or change of mind after shipment.

  • Incorrect shipping address provided by the customer.

  • Failure to collect package from courier or customs.

  • Color or minor variation differences from product photos.

  • Items damaged due to improper use or handling after delivery.

  • Opened or used personal items (e.g., supplements, hygiene-related, or wearable products).

🔸 4. How to Request a Refund or Replacement

  1. Email support@feelhearty.com with your order number, issue type, and photo/video proof.

  2. We will verify your request and, if applicable, submit a claim with our logistics partner.

  3. Once verified and approved, we will either:

    • Resend a replacement product, or

    • Issue a refund to your original payment method.

Refund approvals are subject to supplier confirmation and may take 5–10 business days to appear on your account after processing.

🔸 5. Return Shipping

  • Most of our suppliers do not accept physical returns unless pre-approved.

  • If a return is required, we will provide a return address and instructions.

  • Unauthorized or unapproved returns will not be accepted.

🔸 6. Final Sale Items

The following items are final sale and not eligible for refund, return, or exchange:

  • Clearance items or items marked “Final Sale”

  • Gift cards or promotional items

  • Digital downloads or e-books

🔸 7. Policy Scope

This policy applies to all orders placed through FeelHearty.com and its authorized sales channels.
It may be revised periodically as our supplier network expands.
The latest version will always be available on our website.

🔸 8. Contact

For all inquiries, contact:
📧 support@feelhearty.com

Important:
This policy supersedes any supplier-specific policies unless otherwise communicated in writing by Feel Hearty.